Chatbot developed to reply to salon reviews

Salon review platform Salonspy has introduced a personalised response function utilising Artificial Intelligence (AI) to ensure that all salon reviews, positive and negative, receive an automated, authentic response in keeping with a business' tone of voice. 

Salonspy takes real-time insights from client feedback enabling salon owners to gather customer reviews to enhance the customer experience.

In developing the new ‘' function, the Salonspy team has ‘trained' GPT-4, an AI ‘chatbot' similar to Chat GPT, on how to reply to salon reviews to ensure a service that is both personalised to the salon and written for SEO optimisation.

The platform integrates with existing salon software providers, automatically requesting reviews from clients after their appointments via text message.

Adam Thomas, Founder of Salonspy, explains:

“The majority of consumers are more focused on and invested in how issues are handled by a company, than what the issue actually was. Consumer peace of mind comes from knowing that should there be a problem, it will be thoughtfully received and well handled.”